We offer a number of off-the-shelf SAP accredited Support Services to meet your needs. But don't just take our word for it - you can try us for free for three months!

SAP Accredited Support

The BusinessObjects People work hard to meet the needs of all organisations by offering a number of off-the-shelf SAP accredited Support Services. We offer peace of mind for your business critical systems by combining excellent customer service with experienced technical support to deliver a fully managed support service.

Try Us for Free!

We are confident that The BusinessObjects People can deliver you a Support Service for your SAP BusinessObjects system that is second to none. So why not move your annual SAP BusinessObjects support and maintenance to us and try us for free for three months before making your decision.


ENQUIRE TODAY!

SAP PCOE

The Business Objects People has Partner Centre of Expertise (PCoE) certification from SAP. This validates that our Support organisation fulfils SAP's requirements for high quality support and provides a cast iron guarantee that we are the go-to partner to support your SAP BusinessObjects system.

Feature

Key Features

Features of our Support Service include:

  • Friendly and personable, fully qualified staff
  • Performance analysis
  • Problem resolution
  • An overview of SAP BusinessObjects infrastructure provided annually with an overall health score
  • State of art support systems with online call and email logging, monitoring on current calls and ability to view historical data
  • No hidden costs or surprise charges. All charges are included in the fixed annual fee
  • Up to 24x7 cover.
Feature

Levels of PCOE Support

The BusinessObjects People have passed the SAP Partner Centre of Expertise accreditation (PCoE), which provides you with a cast iron guarantee that we are the go-to partner to help you to manage your SAP BusinessObjects implementation.

  • SAP Standard Support: Buying SAP BusinessObjects Business Intelligence software from The Business Objects People automatically provides you with the first-line support to our Business Intelligence experts.
  • SAP Enterprise Support: This level of support includes first and second line support provided by us with third level support provided by SAP. Service levels are built into the agreement that provide 'Very High' messages with an initial response time of one hour and corrective action of four hours (7*24h).